Area of Expertise: OB, HR & Strategy
Netrah Laxminarayanan is a strategic people leader and Learning & Organizational Development professional with 14+ years of cross-industry experience spanning healthcare, FMCG and IT. She brings a distinctive combination of human capital expertise, commercial acumen and technology orientation, having also directly managed a regional business portfolio that grew from ₹25 crore to ₹100 crore.
At Dr. Agarwal’s Eye Hospital, she established the Learning & Development function from the ground up, building a structured learning ecosystem supporting 4,000+ employees across 180+ branches. She has led large-scale capability initiatives across induction, compliance, functional and leadership development, succession planning and performance-oriented learning, with a strong focus on measurable business outcomes and ROI.
Her earlier experience at Asian Paints combines L&OD, sales capability, trade marketing, customer experience and sales-force productivity. She has designed customized capability interventions, facilitated 1,000+ hours of workshops, led contractor capability initiatives reaching 1.5 lakh contractors, and managed a ₹100 crore regional portfolio.
Areas of Expertise
- Learning & Organizational Development
- Talent Assessment & Management
- Leadership & Capability Development
- Performance Management & Succession Planning
- Talent Strategy & Organizational Transformation
- Change Management & Culture Transformation
- Sales & Customer Success Enablement
- Commercial HR & Business Partnership
- Data-Driven Learning & Capability Analytics
- Digital Learning & Transformation
Career & Professional Highlights
- Currently leads Learning & Organizational Development at Dr. Agarwal’s Eye Hospital, where she built the L&D function from the ground up and developed a scalable learning ecosystem.
- Built and led a team of training managers supporting 4,000+ employees across 180+ branches, delivering 26,000 hours of training in FY 2023–24.
- Designed learning interventions using the 6D framework, with a focus on measurable business impact, ROI and revenue contribution.
- At Asian Paints, led the Waterproofing, Adhesives and Health & Hygiene portfolio for the South Tamil Nadu region, managing a team of 3 senior executives and 40 sales representatives and a ₹100 crore revenue portfolio.
- As Manager – Sales Capability, designed and implemented 15 customized capability interventions and facilitated 1,000+ hours of workshops covering consultative selling, customer experience, negotiation and product capability.
- Led customer-service standardization initiatives across 1,800+ live sites and sales calls, contributing to a 53% reduction in service-level complaints while maintaining an NPS of 45%.
- Led Asian Paints’ Masterstrokes learning initiative, reaching 1.5 lakh contractors across India, and implemented the 3E framework covering Education, Earnings and Ease of Use.
- Earlier spearheaded a nationwide Sales Force Mobility and Productivity project at Asian Paints, developing three applications for sales reporting and product information and supporting sales MIS/DSS across multiple management levels.
- Began her career at Cognizant as a Programmer Analyst, managing pharmaceutical clinical-trial studies for MedImmune and designing 20+ studies with fast turnaround and three studies achieving zero QC issues.
- Holds an MBA from Bharathidasan Institute of Management, Tiruchirappalli, and a B.Tech in Biotechnology from Sri Venkateswara College of Engineering.
- Certified as a Distinguished Learning and Development Professional and a certified practitioner in the 6 Disciplines of Breakthrough Learning; also holds SCOTWORK Negotiation Training certification.